upstream prematurely closed FastCGI request while reading upstream

Question

After upgrading to 16.1, it is not possible to download easy digital downloads files. In the logs error 2022/01/16 04:20:52 [error] 40900#40900: *27 upstream prematurely closed FastCGI request while reading upstream,....

Before the update everything worked fine.

I have never met with such an error before. Google also does not give out anything on it.

Who knows what and where to fix?

Comments

Did you try: sudo webinoly -server-reset=php

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Yes, I did it in the first place. It didn't help. Performed the same sudo webinoly -server-reset. There is also no result. I don't understand what's broken.

The update was performed from 15.1 immediately to 16.1 (without installing 16.0)

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You can try raising the "php-max-time" variable in Webinoly Configuration file. Before this update this variable was set to "300", and now is "60".by default.

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Unfortunately, it didn't help either. Sales from the site have risen.(((

Is it possible to roll back the system to v15.1? Everything worked fine there. Perhaps there is a conflict somewhere. I will look for the problem on the test server

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Downgrade is possible but not recommended because it can break more things.

• Check: sudo log -php
• Check: sudo log -error
• Paste here the output of: sudo webinoly -info Please, remove any sensitive data, like emails and passwords.

---

$ sudo log -php

[sudo] password for user:

[16-Jan-2022 13:11:00] NOTICE: Terminating ...

[16-Jan-2022 13:11:00] NOTICE: exiting, bye-bye!

[16-Jan-2022 13:11:00] NOTICE: fpm is running, pid 7216

[16-Jan-2022 13:11:00] NOTICE: ready to handle connections

[16-Jan-2022 13:11:00] NOTICE: systemd monitor interval set to 10000ms

[16-Jan-2022 21:28:59] NOTICE: Terminating ...

[16-Jan-2022 21:28:59] NOTICE: exiting, bye-bye!

[16-Jan-2022 21:29:30] NOTICE: fpm is running, pid 739

[16-Jan-2022 21:29:31] NOTICE: ready to handle connections

[16-Jan-2022 21:29:31] NOTICE: systemd monitor interval set to 10000ms

***************************************************************************************

==> /var/log/nginx/mysite.com.error.log <==

2022/01/16 21:30:02 [error] 839#839: *1 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=103%3A46%3A1%3A0&ttl=1642454996&file=1&token=8daf4885a6dc72b16bfcbcf301e91ea5ea5edc802450746c9b5e98242343021e HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 21:30:02 [error] 839#839: *1 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=103%3A46%3A1%3A0&ttl=1642454996&file=1&token=8daf4885a6dc72b16bfcbcf301e91ea5ea5edc802450746c9b5e98242343021e HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 21:30:03 [error] 839#839: *1 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=103%3A46%3A1%3A0&ttl=1642454996&file=1&token=8daf4885a6dc72b16bfcbcf301e91ea5ea5edc802450746c9b5e98242343021e HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:27 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=103%3A46%3A1%3A0&ttl=1642454862&file=1&token=120529b48ee75ea25e4b79d92fe71d46871739a48c981a06878daa480c89e1ba HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:27 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=87%3A46%3A1%3A0&ttl=1642425122&file=1&token=e9191e3fa3095286e6853a198bac2cf6be495c6aa4f1610a8c4b1733cc3c0b20 HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:28 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=78%3A46%3A1%3A0&ttl=1642395609&file=1&token=f03c3974c1f79f2110c7d76f1c07a19cd7a34c9447fa1b0cb839dd9a0f7c2f2f HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:29 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=48%3A46%3A1%3A0&ttl=1642394272&file=1&token=d0f9380092e11e574a34372c76e2cceec00132ae9f92f7756dd35abc8727c1ca HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:30 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=48%3A46%3A1%3A0&ttl=1642394272&file=1&token=d0f9380092e11e574a34372c76e2cceec00132ae9f92f7756dd35abc8727c1ca HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:30 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=95%3A46%3A1%3A0&ttl=1642454780&file=1&token=1b120cdbbb344fab35a9cfd092b4aeb3ae2699d59c787a3ccf845613ba71151b HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

2022/01/16 22:07:31 [error] 839#839: *1036 upstream prematurely closed FastCGI request while reading upstream, client: 192.168.0.1, server: mysite.com, request: "GET /index.php?eddfile=103%3A46%3A1%3A0&ttl=1642454996&file=1&token=8daf4885a6dc72b16bfcbcf301e91ea5ea5edc802450746c9b5e98242343021e HTTP/2.0", upstream: "fastcgi://127.0.0.1:9000", host: "mysite.com", referrer: "https://mysite.com/oformlenie-zakaza/podtverzhdenie-zakaza/"

***************************************************************************************

[Operating System]

OS Info: Linux version 5.4.0-94-generic (buildd@lcy02-amd64-053) (gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)) #106-Ubuntu SMP Thu Jan 6 23:58:14 UTC 2022

Description:    Ubuntu 20.04.3 LTS

Codename:       focal

RAM: 8Gb

SWAP: 4Gb

CPU Model: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

Architecture: GenuineIntel (x86_64)

Cores: 4

Threads per core: 2

Hostname: server

File descriptors (OS): 9223372036854775807

File descriptors (root): 243870

File descriptors (nginx/per process): 243870

[Disk Usage]

Filesystem     Type  Size  Used Avail Use% Mounted on

/dev/sda2      ext4  229G   20G  198G  10% /

[NGINX]

Branch: stable

Version: 1.20.2

worker_processes: auto

worker_connections: 20000

worker_rlimit_nofile: 243870

client_max_body_size: 100m

[NGINX Cache Settings]

FastCGI 200: 30d

FastCGI 3xx/4xx: 1m

FastCGI inactive: 7d

FastCGI max-size: 1829m

open_file_cache_valid: 30s

open_file_cache max: 1000

open_file_cache inactive: 10s

[PHP]

Info: PHP 7.4.27 (cli) (built: Dec 20 2021 21:28:15) ( NTS )

memory_limit:  192M

post_max_size:  101M

upload_max_filesize:  100M

max_file_uploads:  20

max_execution_time:  60

Process Manager:  static

pm.max_children:  12

pm.start_servers:  4

pm.min_spare_servers:  4

pm.max_spare_servers:  8

[MYSQL]

Info: mysql  Ver 15.1 Distrib 10.6.5-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2

phpMyAdmin: 5.1.1

[Webinoly]

Default site: blackhole

Tools site: default

Tools port: 22222

Timezone: Europe/Moscow

SMTP Host:  smtp.yandex.ru:587

SMTP Mainsite: mysite.com

[Internal]

timezone:Europe/Moscow

nginx-ppa:stable

mail:mymail@mail.ru

global-access-log-off:true

php-ver:7.4

php-max-time:300

mysql-ver:10.6

tools-port:13321

app-version:1.16.1

pre-packs:true

nginx:true

swap-owner:system

linux-optim:true

server-version:1.7

nginx-optim:true

php:true

php-optim:true

mysql-client:true

mysql-root:1234567890=

mysql-admin:1234567890=

mysql:true

login-www-data:true

default-site:blackhole

smtp:true

status-api:wys

mysql-optim:true

mysql-tool-pma:true

nginx-tool-ssl:true

nginx-tool-bkp:true

php-tool-postfix:true

php-tool-redis:true

php-tool-memcached:true

---

You forgot to reset your PHP server after "php-max-time:300" to changes take effect.

Please, run: sudo webinoly -server-reset=php

After that you should see the "max_execution_time" updated in PHP section of the INFO command. Confirm and see if it solve your issue!

---

No, I haven't forgotten. I even rebooted

the server in the -info block, it can be seen that

[Internal]

timezone:Europe/Moscow

nginx-ppa:stable

mail:mymail@mail.ru

global-access-log-off:true

php-ver:7.4

php-max-time:300

But I did the reset again. alas, it does not work. There is no file download.

created a test product on a test site. with zero payment. It doesn't download either.

See for yourself. https://vidurland.ru/downloads/tst/

---

Please, read again my last comment!

I cannot help you if you don't even understand what I'm trying to explain.

---

I understood everything and I follow all your recommendations. I copied the wrong block. there is such a line in the PHP block

[PHP]

Info: PHP 7.4.27 (cli) (built: Dec 20 2021 21:28:15) ( NTS )

memory_limit:  192M

post_max_size:  101M

upload_max_filesize:  100M

max_file_uploads:  20

max_execution_time:  300

but the downloads didn't work.

I will think and look for the problem. Have a good night!